Public LLMs
What ChatGPT, Gemini, Claude, Perplexity, etc. tell customers about your product
Your customers are asking AI how to use your product. What is it telling them?
Isalo optimizes your customer experience by exposing broken journeys and wrong answers across your channels and the DIY channels you don't control, and recommending fixes before they become escalations.
The DIY side of support is the Great Unknown
Customers move fluidly between your website, your chatbot, your docs, your knowledge base, and public LLMs. Increasingly they skip your support entirely and just ask their preferred LLM. You can observe what happens inside your own systems, after the fact and with real effort. What happens on the DIY side, you mostly don't see at all.
When that goes wrong, it doesn't matter that it's not your support channel. It's your brand, your product, your customer who suffers from the experience.
Every day, isalo runs hundreds of automated tests
Every day, isalo runs hundreds of automated tests that simulate real customer questions across three channels:
Your chatbot
What your own AI agents tell customers who ask hard questions
Your website and support portal
Whether the answers customers need actually exist and can be found
We ask questions and run your workflows across channels. We evaluate whether customers are getting the right answer, and we send you findings and recommendations.
Two families of customer scenarios
Support
The questions customers ask while deploying and running your product: getting started, user management, integrations, best practices, troubleshooting, licensing.
Reputation
What prospects and customers hear when they research your post-sales performance: onboarding, reliability, support quality, customer success. Don't rely on surveys; get today's vibe.
Why a service, not another tool
Tools generate data. Someone still has to make sense of it. Isalo delivers a short, prioritized list of what's wrong, why it matters, and how to fix it, with the reasoning and source of every issue attached, so your team isn't stitching together a dashboard.
It's also independent. A tool built by your chatbot vendor tends to confirm the chatbot is working fine. Isalo has no allegiance to any of your other vendors.
Six steps to an optimized customer experience
- 01
Scenario design
We define the support use cases that matter most to you.
- 02
Source of truth
We build a living reference to validate the accuracy and quality of every answer.
- 03
Continuous testing
isalo's agents run your scenarios daily, in varied phrasings, across every selected channel.
- 04
Verification
Every candidate issue is deduplicated and checked before it's reported; resolved issues get marked resolved.
- 05
Prioritization
Issues are scored by severity, customer impact, business impact, and persistence, then paired with specific fixes.
- 06
Actionable Recommendations
isalo provides actionable recommendations with clear guidance on how to implement them.
Get started
Start with a 30-day Discovery Sprint
We begin with a 30-day Discovery Sprint covering up to ten support scenarios. Isalo runs daily testing, establishes a baseline for your customer experience, and delivers a prioritized set of findings. At the end, we review results together and define the ongoing program.