Isalo continuously tests how buyers and customers experience your company across public LLMs and your own digital channels. It uncovers friction, incorrect answers, and missed opportunities before they impact your business.
isaloTest how prospective buyers research, compare, and evaluate your company across public LLMs and your digital channels. Uncover missing content, inconsistent messaging, and competitive blind spots before they impact pipeline.
Learn moreTest how customers find answers and solve problems across your website, support portal, documentation, chatbots, and public LLMs. Uncover broken journeys, incorrect answers, and customer friction before they become escalations.
Learn moreCatch broken journeys before customers do.
Improve discoverability, messaging, and conversion.
Increase self-service success and reduce escalations.
Monitor the dark funnel and AI-assisted self-service.
Behaves like your buyers and customers across public LLMs and your digital channels—including your website, documentation, support portal, and chatbots.
AI agents detect broken journeys, incorrect answers, missing content, competitive gaps, and changing AI responses, then deliver actionable recommendations to fix them.
Human experts audit isalo's findings, apply business judgment, and ensure you receive the highest-impact recommendations. We also partner with your team to implement improvements.
Across seven buyer scenarios, public LLM responses positioned a competitor as the default choice for enterprise deployments, citing third-party comparisons.
The password reset flow silently fails on mobile Safari after email verification, blocking self-service account recovery for a subset of customers.
Gemini and Perplexity do not source content from your website and instead rely on community forums. Publish an ungated guide to SSO configuration.
The chatbot references a pricing tier that was retired last quarter, creating confusion during customer renewal conversations.
The chatbot cannot produce a banking case study and instead recommends a life sciences example. Retrain it immediately to recommend an insurance case study instead.
Gemini claims a limit of 1,000 API calls per day across all editions, while other LLMs correctly state a limit of 10,000 API calls per day for the Professional edition and above.
Understand how buyers discover, research, compare, and evaluate your company and products before they ever contact Sales.
Validate that buyers understand your products, capabilities, and competitive differentiation as intended.
Continuously validate self-service experiences and uncover incorrect answers before they become customer escalations.
Identify friction across digital journeys and continuously improve every interaction customers have with your business.
We test real customer and buyer journeys, uncover issues, prioritize what matters most, and deliver actionable recommendations that help your team improve the experiences that drive growth and customer success.
Co-Founder
25+ years helping enterprise companies build go-to-market, customer experience, and AI transformation strategies.
LinkedIn
Co-Founder
30+ years leading Customer Success, Support, and Education organizations, and advising enterprise software companies on post-sales excellence.
LinkedInIsalo continuously tests your digital experiences and delivers prioritized recommendations, so your team can fix issues before they affect pipeline, customers, or revenue.
Some new capabilities are introduced through our Early Access Program before becoming generally available.